# Contact Us
A real person answers every message.
Player support
- Fastest route: open a ticket from Support while signed in — it arrives with your account context attached.
- Email: support@cashvault.com
- Typical first reply: within one business day (Mon-Fri, UTC).
- Missing reward? Use Missing reward instead: it collects the evidence the advertising network needs.
Other departments
| Topic | Address | | --- | --- | | Partnerships, advertisers, networks | partners@cashvault.com | | Privacy and data-rights requests | privacy@cashvault.com | | Compliance, AML, law enforcement | compliance@cashvault.com | | Security vulnerability reports | security@cashvault.com | | Press and media | press@cashvault.com |
Postal address
Cash Vault (Cash Vault platform operator), our registered office (available on request), the country of our registered office
Before you write
Check the Help Center first: crediting times, survey disqualification, withdrawal holds and verification are answered there, and it is faster than waiting for a reply.