Help Center

How Cash Vault works

Earn points by completing offers, surveys and games, then cash out to PayPal, crypto or gift cards.

Getting started checklist

A two-minute walkthrough of earning points, tracking offers and cashing out on Cash Vault.

Create and verify your account

Sign up, confirm your email and secure your Cash Vault account before your first cashout.

How to earn faster

Practical tips to raise your credit rate and earn more points per hour on Cash Vault.

How the referral programme pays

Lifetime referral commission on completed offers: rates, tracking and the rules.

My offer did not credit

What to do when a completed offer has not paid out, and how to file a missing reward claim.

Why a reward was reversed

Chargebacks, refunds and fraud checks can reverse a credited offer. Here is how that works.

Completing offers the right way

Follow the offer requirements exactly so the partner network credits your reward.

Offer milestones and multi-step rewards

Some offers pay in stages — each milestone credits separately as you reach it.

Missing reward? Open a claim

What to send us when an offer, survey or milestone does not credit your account.

Why surveys disqualify me

How survey routing works and how to raise your survey completion rate.

How surveys work

Qualification, screen-outs and how to keep a high survey success rate.

Survey problems and fixes

Blank routers, endless loops and surveys that close before the reward screen.

Cash out methods and limits

Minimum amounts, fees and processing times for every Cash Vault payout method.

My payout has not arrived

Track the status of a Cash Vault withdrawal and what to do if it is late.

How to cash out

Minimum amounts, available payout methods and how long each one takes.

Withdrawal on hold or declined

Why a payout can be paused and what you need to do to release it.

ID verification, step by step

When Cash Vault asks for identity verification, which documents are accepted and how long it takes.

Verify your email and secure your account

Email confirmation, strong passwords and the security settings every Cash Vault account should use.

Identity verification (KYC)

When Cash Vault asks for ID, which documents are accepted and how long a review takes.

Account restricted or banned

Why Cash Vault accounts get restricted, and how to appeal a decision.

Delete your account and data

How to close a Cash Vault account and exercise your GDPR and CCPA data rights.

Account security

Protect your Cash Vault balance: strong passwords, session hygiene and phishing red flags.

Bans, reversals and appeals

What triggers an account restriction and how to appeal a decision.